Xceptional Support Services

Technical Services
At the Futurex Technology Campus, we offer complete solutions for upgrading and maintaining your Futurex device. You simply send it to our campus and we take care of the rest. That convenience may not always be possible for mission critical units, which is why onsite technical services from one of our Xceptional Support Technicians can be arranged to fit your schedule.

On-Site Training
Onsite training is a convenient and beneficial way to keep your organization up-to-date when you choose the time and place for our Xceptional Support Trainers to come to you. Whether you are new to data encryption, industry compliance mandates, and transaction security or are an industry veteran looking to take your organization to the next level, our onsite training provides a great value with customized programs to teach you and your team the skills necessary to ensure a lasting and productive relationship with your investment in Futurex technology.

Virtual Training
Training in a virtual environment is one of the quickest and most convenient ways to implement a training session. Our Xceptional Support Trainers are available for webinars, conference calls, and other virtual training services. We provide cost-effective training that addresses your company's specific needs on a schedule that fits your team's availability.

Consulting
Let Futurex help you design a data encryption solution that integrates perfectly into your existing infrastructure with our onsite or virtual consulting services. We will develop a compliant-ready hardware and software solution that will address all of your needs.

Customized Software Solutions
No organization is the same, which is why Futurex is able to design customized firmware and assist in its implementation for organizations with specific and unique encryption software needs. We can make changes as simple as adding desired commands to our Excrypt™ Universal Interface or as complex as building functionality around your organization's existing proprietary protocols.

End-to-End Encryption (E2EE)

We are dedicated to providing our customers with advanced data encryption solutions that fit their unique and specific needs. As regulatory requirements are revised and updated and the scope of mandatory data protection increases, we continuously update our products not only to keep pace, but to anticipate future regulatory changes as well.

With the ever-increasing importance and focus assigned to protecting the entire transaction process from the moment of data capture through the final step of processing, Futurex has developed solutions to ease the task of regulatory compliance for our customers. In addition to products that include specific, industry-mandated E2EE functionality, we also offer solutions to reduce the scope of audit requirements, and we have significant experience developing customized solutions for organizations and manufacturers who wish to implement unique E2EE environments.

Secure Key Generation, Printing, and Mailing
Very similar to our PIN issuance service, we offer secure key generation, printing and mailing services that allow us to securely and automatically print, fold, and seal the required secure key information in tamper-evident envelopes. For working or transfer keys, key officers receive their keys independently and with the knowledge that the utmost security has been maintained throughout the entire process.

Customized Manufacturer-Class Solutions

We have distinguished ourselves in the industry with our ability to develop and implement custom projects and joint development initiatives in a cost-effective, reliable, and standards-compliant manner with an expedited delivery to market. Our engineering team has decades of experience developing custom software and hardware solutions for organizations and device manufacturers of all sizes.

Our elite and versatile engineering team is based entirely out of our Technology Campus, and satisfied customers often return to Futurex to complete second, third, and even fourth major development initiatives to incorporate our technology into multiple areas of their manufacturing and production infrastructure.

Certificate Authority Services
To eliminate the worry and hassle of certificate hosting for organizations that don't have a compliant secure room, Futurex offers certificate authority generation, signing, and hosting services at our Technology Campus.