Xceptional Support Services
We know that besides being provided with the latest data encryption innovations, you are also looking for best‐in‐class support services. Our Xceptional Support Services are professionally conducted by our Xceptional Support Team and are available to both domestic and international customers.
Full Support Services
Technical Services
At the Futurex Technology Campus, we offer complete solutions for upgrading, maintaining and repairing your Futurex device
should you ever need to send it in to us. However, that convenience is not always possible for mission critical units,
which is why onsite technical services from one of our Xceptional Support Technicians can be arranged to fit your
schedule.
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Onsite Training
Our onsite training conducted on your premises can provide significant value if you are new to data encryption security or an industry veteran looking to take your organization to the next level. Our goal through onsite training is to give you and your team the skills necessary to ensure a lasting and productive relationship with your investment in Futurex technology.
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Virtual Training
Our Xceptional Support Trainers are available for webinars, conference calls, and other virtual training services. This method allows you to provide cost‐effective training for your team that addresses your company’s specific needs on a schedule that fits your team’s availability.
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Customized Services
Consulting
We offer both onsite and virtual consulting to help you design a data encryption solution that integrates perfectly into your existing technological infrastructure. We will work with you to develop a compliant‐ready hardware and software solution that addresses all your needs while simultaneously remaining as cost‐effective as possible. > Learn More
Customized Software Solutions
For organizations with specific and unique encryption software needs, we are able to design customized firmware and assist in its implementation. We can make changes as simple as adding desired commands to our ExcryptTM Universal Interface or as complex as building functionality around your existing proprietary protocols. > Learn More
Secure Services
Located on the Futurex Technology Campus, our secure room is ANSI X9.24‐compliant and enables organizations without the desire or capability to construct their own secure room to utilize a number of our encryption services. These services can be contracted for use regularly or on a one‐time basis for emergent needs.
Secure Key Generation, Printing and Mailing
Very similar to our PIN issuance service, we offer secure key generation, printing and mailing services that allow us to securely and automatically print, fold, and seal the required secure key information in tamper‐evident envelopes. For working or transfer keys, key officers receive their keys independently and with the knowledge that the utmost security has been maintained throughout the entire process. > > Contact a Solutions Architect for More Information
Customized Secure Key Injection
We offer secure Point of Sale (POS) key injection services for a number of specialized situations. These services are designed for smaller organizations that want a rapid, standards‐compliant and cost‐ effective key injection solution. > > Contact a Solutions Architect for More Information
Remote Key Injection
At Futurex, we have the ability to securely inject encryption keys remotely into any number of ATM or POS networks. This is done over a TCP/IP connection, which removes the need to physically input keys. This service is of particular importance in urgent situations where a rapid turnaround time is needed. > > Contact a Solutions Architect for More Information
Certificate Authority Services
Certificate hosting can be a difficult task to accomplish for any organization that does not have a compliant secure room. Futurex takes away the worry out of this burdensome task by offering certificate authority generation, signing and hosting services all performed in our ANSI X9.24 compliant secure room. > > Contact a Solutions Architect for More Information
Technical Services
From answering your technical questions to repairing your Futurex product solutions, our team members are highly knowledgeable and always there to meet your needs. We have extensive experience in resolving the complex software and hardware interoperability issues that you may encounter.
- Conducted at the Futurex Technology Campus by our Xceptional Support Technicians.
- Intended for devices needing specialized maintenance, upgrades or repairs.
- Cost-effective and expeditious while maintaining the highest quality standards.
In-House Services
- Conducted at your organization by an Xceptional Support Technician.
- Device upgrades, maintenance or repairs would be performed.
- No need to have your device offline and sent to our campus.
Onsite Services
For more information, please email or call us at 1-800-251-5112.
Technical Services
From answering your technical questions to repairing your Futurex product solutions, our team members are highly knowledgeable and always there to meet your needs. We have extensive experience in resolving the complex software and hardware interoperability issues that you may encounter.
- Conducted at the Futurex Technology Campus by our Xceptional Support Technicians.
- Intended for devices needing specialized maintenance, upgrades or repairs.
- Cost-effective and expeditious while maintaining the highest quality standards.
In-House Services
- Conducted at your organization by an Xceptional Support Technician.
- Device upgrades, maintenance or repairs would be performed.
- No need to have your device offline and sent to our campus.
Onsite Services
For more information, please email or call us at 1-800-251-5112.
Onsite Training
Hands-On Training
Our onsite, hands-on training conducted by our highly knowledgeable Xceptional Support Trainers will give you the guidance necessary to perform some of the most important functions such as:
- Firmware updates
- Encryption key injection
- Running transactions
- Load balancing
- Installation
- Troubleshooting
User Training Programs
New Users
- Product installation
- Basic device usage
- Regulatory compliance
- Any other desired range of topics that your organization would like to cover.
Our new user training programs will focus on:
- Highly customizable
- Can focus on any area that your organization would like to improve in.
- Popular areas of focus include API usage and software development, common trouble areas encountered by users and the usage of new features offered in our firmware upgrades.
Advanced Users
For more information, please email or call us at 1-800-251-5112.
Onsite Training
Hands-On Training
Our onsite, hands-on training conducted by our highly knowledgeable Xceptional Support Trainers will give you the guidance necessary to perform some of the most important functions such as:
- Firmware updates
- Encryption key injection
- Running transactions
- Load balancing
- Installation
- Troubleshooting
User Training Programs
New Users
- Product installation
- Basic device usage
- Regulatory compliance
- Any other desired range of topics that your organization would like to cover.
Our new user training programs will focus on:
- Highly customizable
- Can focus on any area that your organization would like to improve in.
- Popular areas of focus include API usage and software development, common trouble areas encountered by users and the usage of new features offered in our firmware upgrades.
Advanced Users
For more information, please email or call us at 1-800-251-5112.
Virtual Training
Our Xceptional Support Trainers are prepared to train you and your team via web or conference call-based virtual training sessions. These sessions can be scheduled to fit your availability and can either focus on one of the listed topics below. Or, we can create customized sessions that will help address your specific needs.
- Takes users through every step of how to appropriately install a Futurex product solution.
Installation
- Provides guidance of the day-to-day operations involving your device.
Device Usage
- Walks users on how to properly install a firmware update.
- Correct process for creating data backups and updating the firmware would also be demonstrated.
Maintenance
For more information, please email or call us at 1-800-251-5112.
Virtual Training
Our Xceptional Support Trainers are prepared to train you and your team via web or conference call-based virtual training sessions. These sessions can be scheduled to fit your availability and can either focus on one of the listed topics below. Or, we can create customized sessions that will help address your specific needs.
- Takes users through every step of how to appropriately install a Futurex product solution.
Installation
- Provides guidance of the day-to-day operations involving your device.
Device Usage
- Walks users on how to properly install a firmware update.
- Correct process for creating data backups and updating the firmware would also be demonstrated.
Maintenance
For more information, please email or call us at 1-800-251-5112.
Consulting
- Offered both onsite and virtually.
- Customized to meet your specific needs.
- Provides core Futurex device concepts and best practices.
- Helps to ensure that you are getting the get the most out of your Futurex investment right from the start.
- Knowledgeable Xceptional Support Consultants can recommend product solutions that will benefit your organization not only now but in the future.
In-House Services
For more information, please email or call us at 1-800-251-5112.
Consulting
- Offered both onsite and virtually.
- Customized to meet your specific needs.
- Provides core Futurex device concepts and best practices.
- Helps to ensure that you are getting the get the most out of your Futurex investment right from the start.
- Knowledgeable Xceptional Support Consultants can recommend product solutions that will benefit your organization not only now but in the future.
In-House Services
For more information, please email or call us at 1-800-251-5112.
Customized Software Solutions
For organizations with specific and unique encryption software needs, we are able to design customized software solutions and assist in its implementation.
- Customized encryption firmware development and implementation assistance.
- Examples include: adding desired commands to our Excrypt™ Universal Interface or as complex as building functionality around existing proprietary protocols.
Custom Firmware
- Designed for organizations that have a business need for additional functionality in their Futurex hardware solutions.
- Utilities can be built to interface directly with our application programming interface (API), allowing information exchange, database access and operations involving additional third-party applications.
Custom Utilities
- For organizations looking to implement new strategies for data processing and need to perform large-scale testing.
- We also have the ability to simplify a complex series of repetitive commands down to a simple, automated process.
Custom Scripting
For more information, please email or call us at 1-800-251-5112.
Customized Software Solutions
For organizations with specific and unique encryption software needs, we are able to design customized software solutions and assist in its implementation.
- Customized encryption firmware development and implementation assistance.
- Examples include: adding desired commands to our Excrypt™ Universal Interface or as complex as building functionality around existing proprietary protocols.
Custom Firmware
- Designed for organizations that have a business need for additional functionality in their Futurex hardware solutions.
- Utilities can be built to interface directly with our application programming interface (API), allowing information exchange, database access and operations involving additional third-party applications.
Custom Utilities
- For organizations looking to implement new strategies for data processing and need to perform large-scale testing.
- We also have the ability to simplify a complex series of repetitive commands down to a simple, automated process.
Custom Scripting
For more information, please email or call us at 1-800-251-5112.
Have any questions?
