Xceptional Support & Warranty Plans to Fit Your Needs
Created to Fit Your Needs Wherever You Are Located
- 24x7x365 Xceptional Support
- Access to Level 1‐3 support
- Firmware upgrades and product monitoring
We know that your Futurex Excrypt™ Host Security Modules and Key Management Servers are critical components for securing your sensitive data network 24/7. That's why our Xceptional Support and Warranty Plans provide firmware upgrades, product monitoring, Level 1-3 Xceptional Support, and loaner unit replacements when necessary, plus much more.
Whether you are a domestic or international customer, we have the warranty and support plans that will help deliver the Xceptional Support for your data encryption security solutions.
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- Standard Xceptional Support
- Platinum Xceptional Support
- Installation Support Package
- Extended Warranty Coverage
Configurating, operating, and supporting a Host Security Module or Key Management Server should not be a full-time job for you and your team. Our Standard Xceptional Support Plan lets our TG-3 certified technicians handle the difficult questions for you and gives you the resources and confidence you need to operate our devices while remaining completely worry-free.
Futurex Standard Xceptional Support
- Fast response times
- Extremely knowledgeable subject matter experts
- Available via phone, e-mail, or Live Chat
- Includes regular firmware and documentation updates
To learn more about which one of these plans will best fit your needs, email or contact us at 1-800-251-5112.
No matter where you are in the world, our Platinum Xceptional Support Plan will ensure that the questions you have regarding your mission-critical applications are given the highest level of attention possible in the shortest amount of time.
Futurex Platinum Xceptional Support
- Prioritized rapid response times
- Extremely knowledgeable subject matter experts
- Available via phone, e-mail, or Live Chat
- Includes regular firmware and documentation updates
- Includes Installation Support Package at no additional charge
To learn more about which one of our plans will best fit your needs, email or call us at 1-800-251-5112.
In order to provide additional assistance to organizations that are new to the electronic card payments industry or would like to ensure that their infrastructure is designed in the most effective manner possible, Futurex offers Installation Support that may be used within the first 90 days of purchase.
Installation support services are conducted by members of our Xceptional Support Team, which includes Certified TG-3 Auditors (CTGA) to ensure that complete attention to compliance-related questions is given during the installation of your mission-critical devices.
Installation Support Package Features:
- One training webinar designed to give you and your team the tools and knowledge needed to successfully implement Futurex hardware into your organization's infrastructure.
- Additional access to the Futurex Xceptional Support team for any installation-related questions.
- Preferred pricing for on-site training.
- Included free of charge with our Platinum Xceptional Support Plan
To learn more about which one of our plans will best fit your needs, email or call us at 1-800-251-5112.
Futurex's extended warranty coverage offers organizations the ability to protect their investment in technology and ensure that any hardware failures result in an absolute minimum of downtime. We understand that stability is a primary concern that organizations have for their mission-critical devices, which is why we offer a full replacement, repair, and loaner policy worldwide and year-round.
Futurex Extended Warranty Plan Features:
- Rapid turnaround time from our in-house repair center at our Technology Campus
- Detailed and comprehensive diagnosis of hardware issues
- Product replacement and/or loaner for the duration of repairs
To learn more about which one of our plans will best fit your needs, email or call us at 1-800-251-5112.