Truly Xceptional Support: Our Promise to You
Just how important is customer service when choosing to use a new business? At Futurex, we believe it is a chief component of the decision-making process, which is why we put great thought and effort into making our Xceptional Support best-in-class. Recently, Forbes Insights released a study titled “Modern Customer Service: Are You Outpacing Your Executive Peers?” that gave some insight into the current state of customer service among businesses spanning 10 different industries, including technology companies.
The study revealed that only 35% of businesses emphasize “knowledge management” in their customer service strategies, but that 51% of companies plan to invest in that area this year. Knowledge management refers to the idea that customer service employees should be skilled and knowledgeable in responding to their customers’ issues, with the ability to resolve any questions with little to no escalation. This concept is an integral part of Futurex’s Xceptional Support methodology; we employ CTGA-accredited Solutions Architects who handle both infrastructure implementation AND on-going support. This cross-departmental method ensures the people handling our customers’ issues are well-equipped to handle any problems expertly and efficiently.
One of the main features of Futurex’s support services is that our customers have choices on the level of support they want. Whether they’re opting for our extended hardware warranty, our Non-Business Critical Xceptional Support, or our Business-Critical Xceptional Support, Futurex will be there for them. Curious about what Futurex support can do for you? Check out this infographic: