You can create a support ticket on the Futurex Portal or by calling Futurex support. The easiest way to create and manage support cases is on the Futurex Portal.
Helpful links and resources
Find general information on our products and services in our sales brochures, whitepapers, and case studies.
Customer Support and Services
Contact product and solutions experts
Because the Futurex world-class support team is available 24x7x365, our Solutions Architects handle the difficult problems for you, providing you the resources and confidence needed to operate our devices and cloud services while remaining completely worry-free. Our trained Xceptional Support experts provide solutions to questions about regulatory requirements, implement complex system integrations, and offer best practices for all aspects of data security.
- All support plans come with free firmware upgrades for both major and minor releases.
- Deployment assistance is available for first-time customers with questions about installation processes and best practices.
- Support time provided to covered organizations is unlimited.
Partner support and services
Here for you at every step
For each of our partners, Futurex commits to doing whatever it takes to ensure you have the best experience and support possible for your customers. We believe that providing world-class support and service for our partners and customers is critical to being a leading provider of innovative data security solutions.