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Contact Us

Our promise: We are here whenever you need us.

Customer Support and Services

Our Futurex support team is available 24x7x365, ensuring that our Solutions Architects address your toughest problems, giving you the confidence to operate our devices and cloud services worry-free. Our Xceptional Support experts assist with regulatory requirements, complex system integrations, and best practices for data security.

  • Free firmware upgrades for major and minor releases.
  • Deployment assistance for first-time customers.
  • Unlimited support time for covered organizations.

Prefer to email us directly?

Xceptional Support:
Sales and proposals:
Partnerships and alliances:

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Corporate headquarters

Futurex Engineering Campus

864 Old Boerne Road
Bulverde, Texas, 78163 USA

Phone: +1 830-980-9782
Toll-free: 1-800-251-5112

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Latin America and the Caribbean

Mexico City

Paseo las Américas #31, Piso 1
Col. Lomas Verdes 3ra Secc, Naucalpan de Juárez.
C.P. 53125


futurex regional offices

India and South Asia


Logix City Center, Sector-32,


futurex EMEA contact info

Europe, the Middle East, and Africa (EMEA)

United Kingdom

One Kingdom Street
Paddington Central
London W2 6BD, U.K.