Support

Xceptional Support

Our Promise to Be There 

Whenever You Need Us

  • 24x7x365 Global Service
  • Diverse Service Offerings
  • CTGA-Accredited Experts

Industry-Leading Service
At Futurex, we believe that being a leader in data security is about much more than the latest technology — it is also about unbeatable support and service that goes the extra mile whenever you need it.


In today’s fast-paced environment, we know you are looking for timely resolutions for your mission-critical needs. That is why our Xceptional Support will help do whatever it takes to ensure you have the best experience and support possible. We achieve this by providing products that continually maintain the robust security that is necessary in today’s complex security environment.


For each of our customers, Futurex Xceptional Support is a unique experience of personal interaction with our Solutions Architects for everything from audit preparation to product tutorials. Whatever questions or issues you might have, we will go above and beyond to provide you with the best-in-class Xceptional Support you expect and deserve. Every time. Guaranteed.

The Futurex Portal
Through the Futurex Portal, customers can access documentation such as user guides and technical references, submit support claims, manage certificate signing requests, and stay up to date on the latest educational information published by Futurex. 


Log in to the Futurex Portal


Support Services

Our support plans are designed to let our CTGA-accredited Solutions Architects handle the difficult problems for you and give you the resources and confidence you need to operate our devices while remaining completely worry-free. All support plans come with free firmware upgrades for both major and minor releases, providing you with the peace of mind of knowing your Futurex solutions will always be up-to-date.

Non-Business Critical

• Reliable support for your business
• Timely response to issues and questions from CTGA-accredited Solutions Architects
• Unrestricted support time


Business-Critical

• Premium support for mission-critical environments
• 24x7x365 access to CTGA-accredited Solutions Architects, including weekends and holidays
• One of the lowest support escalation rates in the industry 


Extended Hardware Warranty

• Year-round assurance of protection of Futurex devices
• Rapid turnaround time from in-house repair center
• Detailed diagnosis of hardware issues