Solutions Architect Associate (Latin America)

Futurex’s presence in Latin America is growing constantly, and to best meet the needs of our international customers, we are seeking talented individuals to serve as the main point of contact for these customers at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas. Potential candidates should have a strong aptitude for technology and a broad range of customer service, business, technical support experience, and demonstrate their ability to communicate fluently in both English and Spanish.

Solutions Architect Associate Roles and Responsibilities

Solutions Architect Associates perform a variety of roles, including IT support, project management, and existing customer sales. As such, potential candidates must be comfortable working with a variety of organizations, including Tier-1 organizations throughout Latin America, while also demonstrating a strong understanding of various forms of technology. Futurex will provide immersive training on our enterprise cryptographic technology to provide you with the skillset you need to provide excellent support to our customers.

Responsibilities for this position include:

  • Analyze customer requirements and recommend Futurex’s industry-leading, hardware-based solutions
  • Provide ongoing technical support to Futurex’s client base, including the Latin America region
  • Perform quality assurance on new and existing technology
  • Train customers on Futurex products and security best-practices
  • Create and update product and technical documentation
  • Apply strong business knowledge and technical prowess to promote Futurex’s solutions to various customers around the world
  • Demonstrate a strong understanding of industry-specific APIs and protocols when working with external systems


  • Bachelor’s degree in a technical or business-related field
  • Fluent in both English and Spanish (reading and writing)
  • Strong experience working with information technology
  • Strong problem-solving skills
  • Strong interpersonal communication skills
  • Motivated, entrepreneurial mindset
  • Eagerness to learn new technology in a fast-paced environment
  • Flexibility to assist in several areas throughout the company

Strongly Preferred Experience

  • Experience with TCP/IP networking
  • Familiar with multiple architectures and platforms
  • Experience with Linux, cryptography, scripting (Python, Perl, Bash)
  • Background in sales, technical support, or quality assurance


  • Competitive salary and benefits (including insurance and complimentary gym membership)
  • Opportunities to travel worldwide
  • Insurance packages including health, dental, vision, life, and short/long-term disability
  • Paid vacation, holidays, and sick leave
  • Retirement plans with employer-contribution match
  • Scenic campus located in Bulverde, Texas (15 minutes north of San Antonio) offering amenities such as a tennis court, jogging rail, and putting green

LOCATION: Bulverde, Texas

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Solutions Architect - Latin America

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